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  • Returns Form

If you wish to return anything, we are happy to accept most products as in line with our terms and conditions. Requests must be made within 14 days of you receiving your order and items must be in a fully re-saleable and unused condition. Unless they are faulty, we are unable to accept returns of perishable and food items.

Online Returns Form

  • The following fields are required Required
    • I wish to cancel my ENTIRE order
    • I wish to cancel PART of my order
  • If you are wishing to return an individual product(s) from your order, or a product(s) that you feel is faulty or damaged; we kindly request that you please call our customer service team on 01792 452668 to discuss first.

Please note that unless an item is faulty, you will be responsible for the cost of returning the goods to us and we recommend sending your return by recorded delivery or registered post as we cannot be held responsible for items lost in transit.

Now what do I do?

  1. Include the delivery note that was with your order, highlighting what you are returning, and securely package up the item(s) you wish to return.
  2. If returning faulty items, please remember to include the receipt for the postage costs.
  3. Send the returns item(s) to:
      Poundworld Plus
      Returns Department
      Kings Dock
      Trojan Close
      Crymlyn Burrows
      SA1 8QA
  4. We strongly advise sending the item by recorded delivery or registered post, as we are unable to accept responsibility for items lost in transit.

What happens next?

If you have submitted the above form within 14 working days after the day on which you receive your goods. You are entitled to a refund of both the goods and the initial delivery charge*.

If you are returning some of the products, but not the whole order, we will refund the original purchase price of the returned items but not the initial delivery charge.

Refunds can only be made to the card or PayPal account used for the original purchase. Please allow up to 7 working days for a refund to show on your account.

Please note that for promotional purchases such as ‘offers’, ‘multi-buys’ or ‘deals’ you must return all the products within the offer including any 'free' items to enable us to process the refund.

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